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One Year Warranty

  1. Original warranty applies to POLARYAK’s products purchased from our official website and any authorised dealer within one year from the day of purchase.
  2. The proof of purchases from authorized dealer must be presented before repair,warranty will be considered as expired if customer cannot present required documents.
  3.  Service charges may be incurred if loss of the proof of purchases or warranty expired.
  4. Postage and transportation costs are expense of the owner.
  5. Warranty does not cover: visual wearing and stains, D.I.Y. parts replacement or repairing and misuse.
  6. We reserve the right to refuse providing warranty service outside coverage.
  7. We reserve all rights for final decision.

Our Service Center

Email: technical@polaryak.com

Tel: +852 2811 0229

Address: Flat D, 14/F, Mai On Ind Building, 17-21, Kung Yip St, Kwai Chung, Hong Kong

Appointment only
Every Monday to Friday, except public holiday(s).

Time: 11:30 - 14:00
15:30 - 19:00

It will require 15 minutes for the process including filling in customer’s contact information and checking the product by our company. 30 minutes for each section is limited. Please make another appointment if one more section is required. Sorry for any inconveniences caused. Thank you.



  1. 如經官網及認可經商戶購買本公司產品,可享有一年維修服務(自購買日起)
  2. 使用維修服務時必須出示認可經商戶的購買單據,如未能出示有效單據,則視作逾期保養論。
  3. 因遺失購買單據或逾期保養之維修,需收取費用。
  4. 如通過郵寄或快遞將損壞之產品送到本公司,費用需由客戶自行承擔。
  5. 保養範圍不包括:因外觀折舊及污垢、自行維修或更換部件、人為破壞及因不正確使用導致之損壞。
  6. 本公司有權拒絕保養範圍以外之維修。
  7. 本公司保留最終維修決定權。


電郵: support@polaryak.com

電話: +852 2811 0229

地址: 香港新界葵涌工業街17-21號美安工業大廈14樓D室


11:30 - 14:00
15:30 - 19:00